Terms of Service

These terms govern your use of the Teyr website, web workspace and mobile apps (the "Service"). By creating an account or using the Service you agree to them.

The Service

Teyr answers phone calls for your business with AI assistants, records requests, messages and appointments, and transfers callers to the person you choose when needed. AI responses can be wrong or incomplete; checking important information is your responsibility. The Service must not be used for emergency calls.

Your account

You must be at least 18 and give accurate information to open an account. You are responsible for keeping your sign-in details safe and for activity in your account. You can delete your account in the app at any time.

Acceptable use

• Use the Service only for lawful purposes and with phone numbers you own or are authorized to use.
• Tell your callers that an AI assistant answers and obtain any consent the law requires.
• Do not use it for unsolicited bulk calling, fraud, harassment or deception.
• Do not try to break the Service's security, reverse engineer it or overload it.

Objectionable content and blocking

We have zero tolerance for objectionable, abusive or harassing content. You can block abusive or unwanted callers from the caller's page in the app, and the assistant stops answering calls from blocked numbers. Report objectionable content or abuse to [email protected]; we review reports within 24 hours, remove the offending content and close the accounts responsible.

Fees

New workspaces start with free welcome minutes for inbound calls. Paid plans are billed monthly and renew until canceled. Unused minutes do not roll over. Payments are non-refundable except where the law requires otherwise.

Your data

The content you add and your call data belong to you. We process it only to provide the Service, as described in our Privacy Policy.

Suspension and termination

We may suspend or close accounts that breach these terms or harm the Service or others. You may end the agreement at any time by deleting your account.

Limitation of liability

The Service is provided "as is". To the extent the law allows, we are not liable for missed calls, incorrect answers or indirect damages, and our total liability is limited to what you paid Teyr in the last 12 months.

Changes

We may update these terms. We announce significant changes in advance; continuing to use the Service afterwards means you accept them.

Governing law and contact

These terms are governed by the laws of the Republic of Türkiye. Mandatory consumer rights are not affected. Questions: [email protected].