Privacy Policy

Teyr is a service that answers a business's phone calls with AI assistants (the website, the web workspace and the iOS and Android apps). This policy explains which personal data we process when you use Teyr and your rights. It follows Turkey's Personal Data Protection Law (KVKK) and, where it applies, the GDPR.

Roles

Teyr is the controller for the data of account owners and team members. For data about people who call your business (call transcripts, messages, contacts, appointments), your business is the controller and Teyr processes it on your behalf. Informing your callers, and obtaining consent where required, is your business's responsibility.

Data we collect

• Account details: first and last name, email, password (stored only as a one-way hash), language, business name and country.
• Workspace content: assistant settings, business knowledge, phone numbers, services, opening hours, contacts and blocked numbers.
• Call data: caller and called numbers, call time and duration, and the AI-generated transcripts, summaries, requests, messages and appointments. Call audio is processed in real time; we do not keep audio recordings.
• Device details: a push notification token, device model and app version, to send you notifications.
• Payment details: subscriptions are processed by Stripe. Your card details never reach us; we keep only subscription status and invoice summaries.
• Technical data: server logs and error reports, for security and debugging.

The app shows no ads, does not track you across apps or websites, and we do not sell your data.

How we use data

• To answer and summarize your calls and notify you about them,
• To run your account, workspace and subscription,
• To keep the service secure and working and prevent abuse,
• To answer support requests and meet our legal obligations.

Our legal bases are performance of a contract, legitimate interests and legal obligations.

Service providers

• OpenAI: real-time conversation and call summaries. API data is not used to train models.
• Stripe: payments and subscriptions.
• Hosting and infrastructure providers: servers, database and telephony.
• Sentry: error reports.
• Apple and Google: delivering push notifications.

Some of these providers are located abroad, so data may be transferred internationally under appropriate safeguards.

Retention

We keep data for as long as your account and workspace exist. When you delete your account, your profile and sign-in are deleted right away, and workspaces only you belong to are deleted with all their content. Records we must keep by law, such as invoices, are kept for the required period.

Deleting your account

You can delete your account at any time in the mobile app under Account → Delete account. You can also request deletion by writing to [email protected] from your account's email address.

Your rights

You can access, correct, delete, object to the processing of and export your data. Write to [email protected]; we respond within 30 days. You may also lodge a complaint with the Turkish Personal Data Protection Authority or your local data protection authority.

Security

Data is encrypted in transit, passwords are stored irreversibly, and each workspace's data is kept separate from others. No system is risk-free, but we take reasonable technical and organizational measures to protect your data.

Children

Teyr is built for businesses and is not directed at anyone under 18.

Changes and contact

When we update this policy we change the date on this page and announce significant changes. Questions: [email protected].